We’re confident you’ll love all of your 7 Grams products, but sometimes things happen that are out of our control – bags break, boxes tear. Our staff are understanding of your needs and want to ensure you are happy at the end of the day.

If for some reason your order is not what you expected or your goods are damaged upon arrival, please contact our friendly staff as soon as possible to discuss the issue and arrange a return of goods, a replacement of items, or a refund if necessary.

7 Grams Coffee Pty Ltd are happy to provide a refund for any purchase within 14 days of arrival at the destination, provided the items have not been opened and are in their original packaging. Freight costs to return the product via courier must be covered by the customer. 7 Grams do not provide refunds or exchanges for discounted items. 7grams Coffee Pty Ltd will not accept any exchange or refund for damaged or lost goods in transit.

For all issues regarding returns and exchanges, please call 1300 733 210 and select the Accounts option.