Terms of the user agreement
We’re confident you’ll love all of your 7 Grams products, but sometimes things happen that are out of our control – bags break, boxes tear. Our staff are understanding of your needs and want to ensure you are happy at the end of the day.
If for some reason your order is not what you expected or your goods are damaged upon arrival, please contact our friendly staff as soon as possible to discuss the issue and arrange a return of goods, a replacement of items, or a refund if necessary.
7 Grams Coffee Pty Ltd are happy to provide a refund for any purchase within 14 days of arrival at the destination, provided the items have not been opened and are in their original packaging. Freight costs to return the product via courier must be covered by the customer. 7 Grams do not provide refunds or exchanges for discounted items. 7grams Coffee Pty Ltd will not accept any exchange or refund for damaged or lost goods in transit.
For all issues regarding returns and exchanges, please call 1300 733 210 and select the Accounts option.
Shipping & Delivery
Al the items we sell are dispatched packed and shipped by our trusted staff. We endeavour to do this as efficiently and as effectively as possible. We deliver Australia-wide.
7grams Coffee endeavours to have your items delivered as quickly as possible. We use Australia Post as well as courier services to aid us in this endeavour.
All coffee and consumables ordered are dispatched immediately and are delivered within 3 working days upon receipt of order. We often have customers telling us how impressed they are with our prompt service as sometimes orders are received within 24 hours. While this cannot always be the case we do try to get your items to you as quickly as is humanly possible. Please let us know immediately if you experience any problems or issues with our delivery services and we will address them as best we can.
It is best to place orders before 12pm to ensure efficient dispatch.
All devices and machines will be delivered within 7 working days upon receipt of order, Australia-wide.
7grams Coffee Pty Ltd will refund any purchase within 14 days of arrival at destination, as long as the product has not been opened and is in its original packaging. Freight costs, to return the product by Courier, are covered by the Customer. Discounted items cannot be refunded or exchanged. 7grams Coffee Pty Ltd will not accept any exchange or refund on damaged or lost goods in transit.
All items are in Australia dollars
Children twelve and under
7 Grams Coffee does not solicit personal information from children. Visitors twelve years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this or any other Website.
7 Grams Coffee’s policy on disclosure of information
7 Grams Coffee will not sell, trade, or rent any of the personal information you provide to us.
Secure credit card transactions
This website (7 Grams Coffee) uses a Secure Socket Layer (SSL) to ensure that all credit card information is transmitted securely when making a purchase.